Refund policy
Bullion Archive wants every customer to feel confident when purchasing collectible and precious-metal coins. This policy explains when a return, replacement, exchange, or refund may be available.
30-Day Return Window
You may request a return for an eligible item within 30 calendar days after delivery.
Contact us before returning any product. Items sent back without prior return authorization may not be accepted.
Return Eligibility
To qualify for a return, the product must:
- Be unused and in the same condition in which it was received.
- Remain in its original packaging, capsule, holder, or protective materials.
- Include all certificates, documentation, and accessories supplied with the product.
- Include valid proof of purchase from Bullion Archive.
Non-Returnable Items
We cannot accept returns for:
- Coins or collectibles removed from sealed packaging when the seal affects condition, authenticity, or value.
- Products that have been cleaned, altered, scratched, damaged, or improperly handled after delivery.
- Customized or personalized products.
- Products explicitly marked as final sale or non-returnable.
- Products returned without all original certificates, documentation, packaging, or accessories.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, contact us within 7 calendar days after delivery.
Please provide:
- Your order number.
- The email address used at checkout.
- Clear photographs of the product received.
- Photographs of the shipping packaging and label.
- A short description of the problem.
After reviewing the claim, we may arrange an eligible replacement, exchange, return, or refund.
How to Start a Return
Email support@bullionarchive.com before sending anything back.
Your request should include:
- Your order number.
- The email address used at checkout.
- The product you wish to return.
- The reason for the return.
- Supporting photographs when applicable.
If the return is approved, we will provide return instructions and the applicable return address.
Return Shipping
If the return is required because Bullion Archive sent an incorrect product or an eligible order arrived damaged, we will provide return instructions and cover the approved return-shipping cost.
For other approved returns, the customer is responsible for return-shipping costs. Original shipping charges, if any, are non-refundable unless required by law or the return resulted from our error.
Customers should use a trackable shipping method and package collectible products carefully. Bullion Archive is not responsible for a return package that is lost or damaged before it reaches us.
Inspection and Refunds
All returned products are inspected after arrival. We will notify you whether the refund has been approved or declined.
If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, an approved refund may be issued instead.
Order Cancellations
Cancellation requests may be considered before fulfillment begins. Contact us as soon as possible if you need to request a cancellation.
Orders that have already shipped cannot be canceled. After delivery, an eligible product must follow the return process described in this policy.
Contact Us
For return, replacement, exchange, or refund questions, contact:
Bullion Archive
Email: support@bullionarchive.com
WhatsApp: +1 323-955-0042