Contact information

Bullion Archive provides customer support for product questions, existing orders, shipping, returns, and general store assistance.

Contact Details

Email: support@bullionarchive.com
WhatsApp: +1 323-955-0042
Address: 331 Aviation Way, Suite 2, Frederick, MD 21701
Customer Support Hours: 10:00 AM–4:30 PM EST, Monday–Friday

How We Can Help

Our customer-support team can assist with:

• Product information and specifications.
• Coin condition, grading, purity, weight, and denomination questions.
• Order status and shipment tracking.
• Shipping questions.
• Eligible returns, refunds, exchanges, and damaged-order claims.
• Payment or checkout questions.
• General customer support.

Contacting Us About an Order

For faster assistance, include your order number and the email address used at checkout.

For damaged or incorrect orders, include clear photographs of the product, shipping packaging, and shipping label.

Do not send complete payment-card numbers, account passwords, or other sensitive credentials by email or WhatsApp.

Support Availability

Messages are reviewed during our published customer-support hours. Response times may vary during weekends, holidays, or periods of increased demand.

Policy Assistance

For more information, review our:

• Shipping Policy
• Returns & Refunds Policy
• Privacy Policy
• Terms of Service

Thank you for choosing Bullion Archive.